Bestcomm service 02

# Omnichannel Call Centre

Connect customer conversations with built-in call centre features and CRM workflows.

[Start your free 3CX trial (opens in a new tab)](https://www.3cx.com/try/?resellerId=218783)[Discuss your call centre requirements](https://bestcomm.com.au/book/)[Call +61 3 8080 8914](tel:+61380808914)

 

Explore this service[The business challenge](https://bestcomm.com.au/#challenge)[Our approach](https://bestcomm.com.au/#approach)[Expected outcomes](https://bestcomm.com.au/#outcomes)[Common questions](https://bestcomm.com.au/#faq)[Discuss your call centre requirements](https://bestcomm.com.au/book/)

Why this matters

## Build the service around the operating problem.

Customers want their calls answered quickly. They expect your team to know who they are and understand their previous conversations, without being transferred repeatedly. Connected communications help your business get closer to customers and deliver a more consistent service.

Final scope, availability, response commitments, platforms and pricing are confirmed during discovery and in the written proposal.

## A practical delivery approach

- Review your business technology needs and customer service goals

- Identify the commercial or customised solution that makes the most of your 3CX investment

- Configure built-in call centre features around your customer conversations

- Connect supported CRM integrations and call workflows to reduce repetitive agent tasks

## What the work should improve

01

### Quicker customer call handling

Success measures and evidence are agreed before implementation.

02

### Better continuity across customer conversations

Success measures and evidence are agreed before implementation.

03

### Less time spent on repetitive administration

Success measures and evidence are agreed before implementation.

Common questions

## What to clarify before you decide.

Can you help us get more from our existing 3CX investment?

Yes. Bestcomm Australia can help identify a commercial product or customised solution suited to your specific business needs. The recommended scope is confirmed after reviewing your existing environment.

How can CRM integration improve customer service?

Supported CRM integration and call workflows can help agents identify customers, understand previous conversations and reduce time-intensive manual tasks. Compatibility and available features are confirmed for your selected systems.

 

Free 3CX software trial

## Try 3CX PRO completely free for one month.

Explore business calling, call centre features and CRM workflows with a free one-month 3CX PRO software trial. Test the experience before choosing your next phone system.

One month free$0 software trial licence feeExplore before you decide

Choose the trial option that suits your business on the 3CX website. Bestcomm Australia can help you assess your requirements.

[Start your free 3CX trial ↗ (opens in a new tab)](https://www.3cx.com/try/?resellerId=218783)

The software trial is free. Phone numbers, calls, third-party hosting and professional setup may incur separate charges. Need help choosing or configuring your solution? [Talk to Bestcomm Australia](https://bestcomm.com.au/contact/).

## Explore 3CX phone systems in Australia.

Compare the free PRO software trial, hosting choices, system-based licensing and customer communication options with our Melbourne team.

[Read the Australian 3CX guide →](https://bestcomm.com.au/3cx-phone-system-australia/)

## Ready to review call centre?

Start with the current environment, the business outcome and the safest next step.

[Discuss your call centre requirements](https://bestcomm.com.au/book/)

Source: https://bestcomm.com.au/services/omnichannel-call-centre/