Bestcomm service 01

# Unified Communications

Bring calls, messaging, meetings and customer conversations together.

[Start your free 3CX trial (opens in a new tab)](https://www.3cx.com/try/?resellerId=218783)[Book a communications review](https://bestcomm.com.au/book/)[Call +61 3 8080 8914](tel:+61380808914)

 

Explore this service[The business challenge](https://bestcomm.com.au/#challenge)[Our approach](https://bestcomm.com.au/#approach)[Expected outcomes](https://bestcomm.com.au/#outcomes)[Common questions](https://bestcomm.com.au/#faq)[Book a communications review](https://bestcomm.com.au/book/)

Why this matters

## Build the service around the operating problem.

Missed calls, disconnected tools and ageing phone systems create friction for both customers and staff. The right communications design connects call flows, devices, remote work and reporting to a clear service outcome.

Final scope, availability, response commitments, platforms and pricing are confirmed during discovery and in the written proposal.

## A practical delivery approach

- Map inbound, outbound and after-hours call flows

- Review numbers, queues, devices, users and integrations

- Plan migration, testing and team adoption

- Connect communications to CRM and AI workflows where appropriate

## What the work should improve

01

### Fewer missed customer conversations

Success measures and evidence are agreed before implementation.

02

### Consistent calling across office and mobile teams

Success measures and evidence are agreed before implementation.

03

### A clearer path to AI receptionist and CRM integration

Success measures and evidence are agreed before implementation.

Common questions

## What to clarify before you decide.

Can we retain our existing business numbers?

Number portability depends on the current provider and number type. Bestcomm will confirm portability and transition requirements before any migration.

Can unified communications work with an AI receptionist?

Yes, subject to the selected phone, voice-agent and CRM configuration. The live solution must be tested for transfers, availability, privacy and fallback handling.

 

Free 3CX software trial

## Try 3CX PRO completely free for one month.

Explore business calling, call centre features and CRM workflows with a free one-month 3CX PRO software trial. Test the experience before choosing your next phone system.

One month free$0 software trial licence feeExplore before you decide

Choose the trial option that suits your business on the 3CX website. Bestcomm Australia can help you assess your requirements.

[Start your free 3CX trial ↗ (opens in a new tab)](https://www.3cx.com/try/?resellerId=218783)

The software trial is free. Phone numbers, calls, third-party hosting and professional setup may incur separate charges. Need help choosing or configuring your solution? [Talk to Bestcomm Australia](https://bestcomm.com.au/contact/).

## Explore 3CX phone systems in Australia.

Compare the free PRO software trial, hosting choices, system-based licensing and customer communication options with our Melbourne team.

[Read the Australian 3CX guide →](https://bestcomm.com.au/3cx-phone-system-australia/)

## Ready to review communications?

Start with the current environment, the business outcome and the safest next step.

[Book a communications review](https://bestcomm.com.au/book/)

Source: https://bestcomm.com.au/services/unified-communications/