Business VoIP and unified communications
Plan office and mobile calling, routing and number migration for a connected team.
Explore service 01 →Melbourne • Australian business enquiries
3CX phone systems for Australian businesses.
Quick answer: 3CX is a business phone system for office and mobile calling, call queues and supported customer channels. Bestcomm Australia helps Melbourne businesses plan hosting, migration and supported CRM integrations.
$0 software trial licence fee. Numbers, calls, third-party hosting and professional setup may cost extra.
Your 3CX options, explained
A business phone system built around how your team works.
Bestcomm Australia helps Melbourne businesses review 3CX requirements, migration and supported integrations. Our office is in Tarneit, Victoria; Australian delivery arrangements are agreed for each project.
Omnichannel call centre
Review queues and supported CRM workflows alongside WhatsApp, SMS and website live chat. Features depend on the chosen edition and configuration.
Explore service 02 →3CX AI capabilities
Assess call summaries, transcription and sentiment tools where the edition supports them. Agree data handling, processing costs and human escalation before launch.
Explore AI requirements →Transparent planning
Compare hosting and total cost before you switch.
Choose from hosted, self-hosted or on-premise options. Paid licensing is based on system capacity and edition; extension limits apply. Request a quotation that includes the full operating costs for your Australian business.
Call +61 3 8080 8914What we clarify with you
- Peak simultaneous calls, staff and locations
- Number portability and supported SIP providers
- Hosting, backup, security and recovery arrangements
- CRM compatibility, customer channels and team training
- Licence, calling, implementation and ongoing support costs
Direct answers
3CX questions Australian businesses ask.
Is the 3CX trial completely free?
The one-month 3CX PRO software trial has no software trial licence fee. Calling, phone numbers, third-party hosting and professional setup can cost extra. Check the current trial conditions on the 3CX website before registering.
How is a 3CX business phone system priced?
Paid 3CX licences are priced annually per system, based on simultaneous internal and external calls and the selected edition. Extension limits apply. Bestcomm can prepare an Australian quotation covering licensing, hosting, numbers, calls and implementation.
Can 3CX be hosted in the cloud or on premises?
3CX offers hosted, self-hosted and on-premise deployment options. Bestcomm Australia can review the appropriate option for your network, availability, support and data requirements. Hosting location and recovery arrangements are confirmed in the proposal.
Can 3CX connect phone calls, WhatsApp and website live chat?
3CX supports customer communication channels including calling, website live chat, WhatsApp and SMS. Channel availability depends on the edition, provider and configuration. Bestcomm can scope an omnichannel call centre around your customer journey.
Does 3CX include AI call transcription and summaries?
3CX markets call transcription, summaries, sentiment analysis and AI receptionist capabilities. Full call transcription and analytics require the AI Edition; voicemail transcription is included in PRO. Available features, processing providers and usage costs must be confirmed for your version and configuration.
Where is Bestcomm Australia based?
Bestcomm Australia operates through Bestcare Group Pty Ltd at 8 Sidon Circuit, Tarneit VIC 3029, in Melbourne. Call +61 3 8080 8914 or email sales@bestcaregroup.com.au for a 3CX requirements review. Delivery arrangements outside Melbourne are agreed during discovery.
Product information reviewed 4 October 2026. Confirm current editions and terms with 3CX pricing, 3CX AI features and the trial registration page.