Less manual handling and duplicated information
Success measures and evidence are agreed before implementation.
Build focused software and integrations around real business processes.

Custom software creates value when the business process is understood and the outcome can be measured. Building before clarifying ownership, data, users and maintenance creates expensive complexity.
Success measures and evidence are agreed before implementation.
Success measures and evidence are agreed before implementation.
Success measures and evidence are agreed before implementation.
Both may be appropriate. The discovery phase determines whether configuration, automation, integration or custom development is the simplest defensible solution.
Start with a measurable business outcome, prototype the smallest useful workflow and add complexity only when evidence supports it.
Start with the current environment, the business outcome and the safest next step.
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